Last month was very busy with mediations, and some of the nicest feedback I’ve ever had – it’s very humbling when both sides are happy!

Defendants: “Thank you for yesterday. An excellent mediation. Almost text book. I think that both sides will have walked away happy both with the result and the process”.

Claimants: “It is noteworthy that I received positive feedback both from our client (who had not experienced mediation before) and my counterpart on the other side (who has no doubt participated in many mediations). Keeping both parties (with vastly differing levels of experience of the procedure) happy is a difficult balancing act, but one which was achieved here, including in the explanation of the process, the conduct of the mediation, and the management of the technology”.